It is your responsibility to make sure that you have understood the contents of these general terms. You are also responsible for enquiring about laws applicable in your country prior to registering, as some games of chance are legally prohibited or restricted by specific provisions in some places.
These general terms were last updated on 28 January 2014.
1. Definitions and general clauses
1.1. The general terms apply to the whole games of chance offer found on the www.ladbrokes.be site and compile all terms and conditions that define and govern the contractual relationship as it is defined below, and that the parties, as they are defined below, agree to perform.
1.2. The « Licence » is the approval received from the Commission des Jeux de Hasard (« CJH »), authorising the on line games of chance offer. For further information about the CJH, opinions, decisions and game control in the framework of Belgian laws, the CJH site can be viewed at the following address : http://www.gamingcommission.fgov.be.
1.3. The www.ladbrokes.be site is operated by S.A. DERBY (« DERBY »), a company established under the laws of Belgian registered in the Banque Carrefour des Entreprises under number 0407.042.484 and whose registered address is at the following address : Chaussée de Wavre n° 1100, 1060 Brussels (Ouderghem), Belgium (Phone . : +32 2 349 16 11 ; Fax : +32 2 349 16 15 ; E-mail : firstname.lastname@example.org; web site : www.ladbrokes.be).
1.4. The F1 class license (operation of gambling organisations), bearing n° FA 116428, was granted to the DERBY company by the CJH on 2 February 2011 ; the F1 class licence + (operation of gambling organisation through information society instruments), bearing n° FA + 116428, was granted to DERBY by the CJH in 2014.
1.5. Ladbrokes.be is a trademark registered by DERBY and the name « Ladbrokes.be » refers to DERBY.
1.6. The public limited liability company SA CASINO DE DINANT is a company governed by the laws of Belgium, registered with Banque Carrefour des Entreprises under number 0895.354.936 and whose registered address is located at the following address : Boulevard de Souverains 6, 5500 Dinant, Belgium. The SA CASINO DE DINANT company has entered into a partnership agreement with DERBY for the offer and operation of on line casinos on the on line casino module (« the on line casino module ») available from the multiple product site www.ladbrokes.be , in the framework of the A+ license issued by the CJH. The A+ license (operation of games of chance through information society instruments), bearing number A+65721, was granted to the SA CASINO DE DINANT company in 2014.
1.7. The on line casino games are offered and managed under E license (sale, rental, leasing, distribution, delivery, import-export, production, maintenance services, repair and equipment of games of chance) granted by CJH to the « JENELLCORE TRADING LIMITED » company, with head office in Cyprus, 2003 Nicosia, Ioanni Stylianou, 6/202, under number E268178.
1.8. The « Operator » shall mean DERBY S.A. first for the on line gambling offer and SA CASINO DE DINANT secondly for the line casino game offer. Both operators use the existing multiple product site of DERBY, and comply with applicable laws, have rights and duties arising therefrom regarding games within the scope of their respective licences.
1.9. The « User » is an individual who, for the line casino games offered in the on line casino module, is bound by contract to SA CASINO DE DINANT and who, for all other aspects, is bound by contract to DERBY S.A.
1.10. A « Player Account » is an account held by a User for the sole purpose of completing transactions in connection with the on line games of chance.
1.11. The « Required legal age » is the age that the User has to have to take part in the on line games of chance. In Belgium, the Required Legal Age is 18 or more for on line gambling, and 21 or more for online casino games and Virtuals.
1.13. The « Authorities » are the Belgian authorities.
1.14. The « Site » is the web site, accessible at the Internet address www.ladbrokes.be.
1.15. A « Provider of Payment Solutions » is an intermediary acting as payment agent.
1.16. A « Financial Institution » shall mean and bank and/or an institution whose business is governed by national laws applicable to financial or similar services.
1.17. By opening a player Account, the User agrees to comply :
a. With these general terms as well as all provisions that these general terms refer to ;
b. With the « U.P.A.P. regulations » such as issued by the Union Professionnelle des Agences de Paris, in its provisions relating to the on line gambling offer ;
c. With the « Poker Regulations » for everything concerning the on line poker game offer ;
d. With the « Casino Game Regulations (Live and non-Live) » for blackjack, roulette, slingshot roulette, baccarat as well as any other on line casino game ;
e. With the rules (« specific terms » or « terms and conditions » regarding discounts, bonuses as well as all possible special offers offered by the operators.
In the event of any discrepancy between such rules, the precedent order shall be the one mentioned in the above paragraph.
The Contract between the User and the Operator is also governed by :
a. The « Confidentiality and data management policy » ;
b. The « Player Protection Policy » ; and
c. The « Security Policy ».
1.18. The User is aware that he takes the chance of losing money when subscribing for the games of chance offer found on the Site and agrees that he shall be solely responsible for his possible losses.
3. Access to the Site and use
3.1. Access to the Site is allowed temporarily and the Operator reserves the right to withdraw, suspend or change any aspect or feature of the Site without prior notice. In addition, the Operator has the right to suspend the access to part or all of the Site, for maintenance reasons. The Operator shall not be held responsible for any unavailability of the Site, whatever the reason, time or period therefor or thereof.
3.2. The Operator may at its option, change the offer and the contents of the games of chance offered on the Site, at any time (provided such changes have no impact on the current games and/or gambling).
3.3. The User shall use the Site for personal and non-commercial reasons only. He may not give access to the Site or reproduce it in full or in part, in any form, without the Operators consent, including by setting up links to the Site.
3.4. The User is not allowed to use the Site for slanderous, abusive, obscene, illegal, racist, sexist, discriminating purposes or in a manner against public order and/or good moral standards.
3.5. It is prohibited to wilfully introduce viruses, Trojan horses, logical bombes or other malevolent or technologically damaging equipment.
3.7. The User is responsible for making all necessary arrangements to access the Site. The Operator shall not be held responsible for the consequences related to the User's choice of his Internet access provider.
3.8. Any attempt by the User to use the prohibited assistance of a software programme with artificial intelligence during his participation in the on line games shall result in the blocking of his account as well as temporary or final exclusion, with no claim possibility.
3.9. The compatibility of the Site with the equipment or the software programmes used by the User is not guaranteed in any manner by the Operator.
3.10. Should the User find any error of any kind, he is responsible for contacting the « Customer Department » of the Operator promptly.
4. Account opening
4.1. The User certifies :
a. That he is an individual ;
b. That he is of the Required Legal Age and is legally allowed to play games of chance in the country where he is located ;
c. That he may enter into legally binding contracts ;
d. That he is not excluded himself from taking part in games of chance, that he is not entered in the EPIS system (database of excluded players managed by the Commission des Jeux de Hasard in Belgium) nor any other similar database, that he is not restricted from taking part therein, and that he has not been excluded by the Operator ;
e. That he is not restricted from opening an account and taking part in on line games of chance in his country ;
f. That he acts alone for his own account and not on behalf of someone lese and/or for the benefit of one or more third parties ;
g. That any personal information he provides to the Operator in accordance with article 4.5 is true ;
h. That the funds used to gamble on the Site do not come from illegal sources.
4.2. The User also certifies that :
a. He is not restricted from placing bets in pursuance of the terms of his employment contract and of rules issued by any sports association/federation he should otherwise comply with ;
b. When the bet is placed on the outcome of a race, a competitive sports or any other event or process or the chance that an event will take place or not, he does not know the outcome of the said event ;
c. He cannot influence in any way the event that he has placed a bet on.
4.3. Should a declaration specified in articles 4.1 and 4.2 be untrue, the User's registration shall be denied. If the User was already registered, his Player Account will be closed and the Operator shall not have to pay the gains that the User could have been entitled to. The Operator reserves additionally the right to inform the CJH, the police, or any other relevant public authority of the disputed situation.
4.4. No User may hold more than one account on the Site. The Player Account is personal. The User shall not allow any third party to use it, even, free of charge.
4.5. When opening a Player Account, a number of pieces of personal information should be provided (including but not limited to : full identity, age, place of residence, identification number in the National Register, occupation, valid electronic address) and the Operator reserves the right to ask for supporting documents for such information.
4.6. The information of the User is processed in accordance with the « Data confidentiality and processing policy » of the Operator. That policy shows the type of information that the Operator collects and the use that is made thereof.
4.7. The Operator has the right to share the personal information it has, including the personal data and betting history, with regulation organisations, sports organisations or other organisations including the police, in the framework of an investigation into fraud, money laundering or sport integrity issues and to comply with tis legal duties.
4.8. The User formally acknowledges that the use of the Site is prohibited for people that are not of the Required Legal Age and that he will not help any person that is not of the Required Legal Age ask to open a Player Account and/or use a Player Account.
4.9. Should it be found that the User is not of the Required Legal Age to take part in games of chance in the country where he is located, his bet will be refunded but the Operator shall not have to pay him the gains he could have claimed.
4.10. If the age of the User cannot be confirmed with certainty, the Operator may prevent the User from withdrawing funds from his account and/or accessing some or all sections of the Site.
5. Regulated territories
5.1. There are in some countries some legal restrictions regarding the opening of accounts and on line games of chance placed by individuals based outside the Belgian territory. It is the User's responsibility to comply with laws relating to games of chance applicable in his country before registering with the Site.Click here
5.2. No gain shall be paid and no withdrawal shall be made if the User is located in a country where on line games of chance are illegal.
5.3. The availability of the Site is not an offer, solicitation or invitation by the Operator to use its services from a country where such activities are considered as illegal. The Operator shall not in any case, be held responsible for any breach of the laws of the country of the User in connection with the use of the Site.
6. Account management
6.1. The User should make sure that all the information provided upon the opening of his account (including but not limited to, his address, telephone number and e-mail address) is accurate and up to date at all times. The User may at any time access the personal data of his account and change the same on the Site.
6.2. The Operator reserves the right to suspend or close the Player Account if the information that the User provided upon the setting up of the Player Account, including the identifier and security issues, are found offensive or inappropriate.
6.3. Should the User lose or forget his identifier and/or password, or should he fear that they have been passed to a third party, he should immediately contact the Operator to be issued a new password. Such new data will be sent to him by electronic e-mail.
6.4. The User shall be solely responsible for operations made from the Player Account. If a third party accesses the Player Account (with or without the User's authorisation), the User shall bear full responsibility for his actions and compensate the Operator for all costs, complaints and losses resulting from the use of or access to, the Player Account by the third party.
6.5. The bet amount shall never exceed the amount available in the Player Account.
6.6. The User understands that the funds deposited in the Player Account produce no interests and that the Operator is not a financial institution.
6.7. Regularly, the Operator makes promotional offers to its new customers. A User that has already open a Player Account may not benefit from offers reserved for new clients.
7. Fund depositing and withdrawals
7.1. The Operator reserves the right to change, at any time, the available payment methods to fund the Player Account.
7.2. Whatever the payment method used, no cost will be charged by the Operator to the User when funding his Player Account. It is the User's responsibility to check whether costs will be charged to him by the Financial Institution or the Payment Solution Provider that he uses.
7.3. No cost shall be charged by the Operator to the User withdrawing his gains by bank transfer to a Belgian account. Withdrawals made by bank transfer to international accounts cause banking fees that can vary depending on the transferred amount and that will be borne by the User.
7.4. The Player Account shall not be used as banking services and deposits made shall not be used other than for subscribing for the games of chance offer made on the Site. At the sole discretion of the Operator, should the slightest abuse be suspected (for instance in the event a deposited amount has not been used at an adequate level of game and the User then makes a withdrawal request in connection with the deposited amount), the Operator reserves the right to cancel the respective deposits in full or in part, to refund the deposited amount, to deduct any cost that could have been sustained in connection with the transaction and to close the Player Account for an indefinite period of time. In addition, in accordance with the rules intended to prevent money laundering, a report may be sent to the Authorities.
7.5. The Operator reserve the right, at his sole discretion and without having to justify itself, to refuse a deposit or withdrawal method submitted to it, even if it was accepted before in the case of the User or of other customers.
7.6. The credit transfer cannot be completed unless a valid photocopy of the ID card and a copy of the IBAN have been sent to the Operator and validated by it. The Operator reserves the right to ask for any other information or document found necessary for validating the gain withdrawal.
8. Payment of gains
8.1. The yields generated by the bets placed on on line games of chance shall be added to the Player Account balance after the bet has been won. That amount shall remain on the Player Account unless the User asks for a withdrawal. If the balance of the Player Account is down to zero, the User shall transfer funds before being able to place a new bet.
8.2. If the User wishes to withdraw more than EUR 5 000 a day, he should contact the « Customer Department » of the Operator.
8.3. The User is responsible for declaring his gains and losses if required by the laws of his country.
8.4. Unless legally specified otherwise, the Operator shall pay the User's gains net of taxes into the Player Account.
9.1. Placing a bet is up to the User's personal appreciation. When placing a bet, the User declares that he has not been influenced by the Operator on the purpose of the bet. At its sole discretion, the Operator reserves the right to refuse all or part of a bet without having to justify the reason therefor.
9.2. After the User has placed his bet and received confirmation that the latter has been accepted, he cannot cancel lit (unless the Operator agrees, at its sole discretion, that the User cancel or change his bet).
9.3. When the User bets on the Site, is bet is accepted if, after clicking « OK » to confirm it, his betting bulletin is displayed again with the confirmation that his bet has been placed. The betting bulletin of the User will include a receipt number linked to the bulletin, that confirms that his bet has been accepted.
9.4. Should the User fear that his bet has not been property registered, he may click the « Your account » tab, located at the top of the screen and enter the date on which he placed his bet. Details of all bets placed will be displayed on screen. Only bets appearing in the « Account history » section are valid transactions.
9.5. It is the User's responsibility to make sure that the data of all his transactions are correct. He may view all bets placed on the Site in the « Account history » section.
10. Maximum payment
10.1. The maximum total daily payment amount for each bet for :
a. the « Bookmaker » placed on the Site is mentioned in the Rules ;
b. the « Poker » placed on the Site is 100 000 € ;
c. the « Casino » placed on the Site is 250 000 € ;
d. the « Bingo » placed on the Site is 250 000 € ;
e. the « Backgammon » placed on the Site is 2 500 € ;
f. les « Games » placed on the Site is 250 000 € ; and
g. the « Vegas » placed on the Site is 250 000 €.
The figures mentioned above do not include the potential gains of gradual Jackpot.
10.2. Should you win the jackpot of the Ladbrokes casino, you will receive the amounts displayed in chips in the gradual game that you are paying at the time of your gain.
11.1. The Operator offers a self -exclusion option if the User has the feeling he can no longer control his game and needs help to stop. On the User's request, the Operator may prevent access to the Player Account during the period that the User has set. As far as possible, the Operator will make its best efforts to prevent it from opening other accounts.
11.2. If the User wishes to use the self-exclusion service, he should send an email to email@example.com with the information of his Player Account as well as the desired self-exclusion period. If no period is mentioned, the Operator will automatically exclude the User for a 6 month period.
11.3. Self-exclusion is a joint undertaking by the Operator and the User. During the exclusion period, the User may not attempt to reopen his account or set up a new one by any means, including via third party identity.
11.4. The Operator shall not be held responsible for the fact that the User is no longer able to bet on the Site due to his self-exclusion.
11.5. A self-excluded Player Account cannot be reactivated before the end of the self-exclusion period. At the end of that period, the User may ask the « Customer Department » to reactivate his player account in full.
12. Account adjustment
12.1. If the Operator pays into the Player Account an amount exceeding the amount that the User is entitled to, the Operator has the right to change the balance of the Player Account. If the User has in the interim, already withdrawn the funds from the Player Account, he shall return the unduly collected amounts on request.
12.2. In the event of an error, the Operator has the right to change the Player Account so it displays correct information (example : error in the coding of the result of an event).
13. Errors relating to bets offered by the Operator
13.1. As far as possible, the Operator tries to avoid any error in the framework of the betting offer he offers. However, if, due to human error or to a technical problem, a bet is accepted at a price that is :
a. Significantly different from market prices at the time of the betting ; or
b. Clearly incorrect considering the likelihood of the event at the time of the bet,
Only the amount corresponding to the correct price shall be paid to the User.
13.2. In order to establish the proper rating, the Operator shall take into account the ratings available in the general market at the time of the bet, including the ratings practiced by William Hill and Coral. That article is likely to rely on the following cases (these are examples and the list is not complete in any way) :
a. The indicated ratio is 6, whereas the general market rating is 1.60 ; or
b. The ratios of the bet handicap have been reversed.
14. Closing of a Player Account
14.1. The Operator reserves the right, at its full discretion, to close a Player Account at any time, including :
b. When the User has committed fraud, is suspected of conducting illegal activities or hacking actions or if the User has tried to use the Site in an illegal manner ;
c. When the User has made a fraudulent payment including but not limited to, the use of a stolen credit card or a money-laundering operation.
14.2. The User may close his Player Account at any time. He should advise the Operator of his wish to close his Player Account by e-mail, fax or mail (information in the « Contact us » section of the Site). In that case, amounts remaining on the Player Account shall be refunded. If a bet is pending, due to the outcome of the event it is linked to not being known yet, but ends up being in favour of the User, the respective amount shall be paid after the bet is completed.
14.3. If the User does not use his Player Account to take part in the games of chance offered by the Site for a period of 12 consecutive months, the said Account shall be deactivated, without prior notice (« Inactive Account »).
14.4. Monthly administrative costs will be taken from all Inactive Accounts (« Inactivity Fees ») amounting to 2 € or 5 % of the balance of the account on the date that that account becomes an Inactive Account (the highest amount will be withdrawn). Subject to the self-exclusion case, the inactivity fees will be taken from the Inactive Account the day after the expiration of the 12 month period specified in the above article and the first day of every subsequent month.
14.5. The Inactivity Fees shall bte withdrawn until one of the following events occur : (1) the balance of the account is down to zero ; or (2) the User has reactivated the Inactive Account by taking part in games of chance found on the Site. In each of such situations, the Inactivity Fees shall no longer be withdrawn.
14.6. The Operator reserves the right to close any Inactive Account whose balance is down to zero for a period of 6 consecutive months.
14.7. The Operator shall not be responsible for the consequences of the closing of the Player Account and the end of the activities of the User on the Site.
14.8. After the Player Account has been closed, the User agrees that his rights to use the Site are immediately revoked and shall remove any software provided by the Operator or downloaded from the Site.
15. No guarantee
15.1. The Operator applies all its skills to continuously optimise the Site. All implied guaranties or conditions of quality, fitness for use, relevance or completeness are excluded herefrom within the limits authorised by the law.
15.2. The Operator does not guarantee that the Site :
· Will meet the User's requirements,
· Will not sustain any interruption ;
· Will be appropriate, protected or error-free at all times.
15.3. The Operator does not guarantee that defects, if any, will be corrected or that the Site or the server making the Site available are free from any virus or bugs.
16. Intellectual property rights
16.1. The Operator enjoys protection of all its intellectual creations coming from the, and found on, the Site. Such protection applies to anything found on the Site, i.e. the data (or Data) such as contents, data, hyperlinks, quotes, slogans, entries, databanks, graphs, statistics, pictures, images, portraits, illustrations, drawings, logos, figurative trademarks, verbal brands, sounds, films, animation series, reproductions, ideas, concepts, patents, etc. The Operator manages the rights relating to the data. All the data is the property of the Operator, unless the latter formally waives the same. The Operator is allowed to change (or have changed) or deleted unilaterally the data at any time. Such an action is not a fault and creates no precedent. For the change, deletion or use of the data, the Operator may conduct a « case by case » assessment. The User has only a strict use licence considering the data (Data) in the framework of the normal use of the web Site internet. The User should not copy, distribute, adapt, transform, translate, etc. the data, for other purposes, without the formal authorisation of the Operator and as needed, the initial holder of the intellectual property rights. He should also refrain from placing a hyperlink referring to the Site or a ‘deep link' (framing of a web site in another web site) without the prior and written authorisation of the Operator. The User shall hold harmless and compensate the Operator for any infringement of the latter's rights or that of third parties (for instance, copyright, neighbouring rights, rights related to data banks, patent rights, the rights of the shown individual to prohibit the circulation of his image …) that he may commit or inspire as needed.
16.2. Any assumed attempt aimed at unlawfully changing, damaging, abusively using or destroying the Site, the network, the data banks, the data, the software and/or the equipment, may lead to a complaint to the relevant authorities and in court (police, prosecutor…) and filing of civil action by the Operator.
17.1. For some of the games of chance offered on the Site, the User should download a piece of software, in order to take part therein. For that purpose the Operator grants a non-exclusive and temporary license to the User (or a sub-licence if the software is the property of a third party). The general terms, according to which the User may download and use the software, shall be provided at the time of the downloading and the User should accept the same before using the software.
17.2. Downloading refers to the transfer of files or of the installation software on the hard driver of the User's computer. The Operator may suggest the User a place where to keep the software, during the downloading, but it is the User's responsibility to file the software based on the nature and settings of his personal computer. The Operator shall not be held responsible if the User filed the software in a folder /file that could prevent the start up, the operation and the procedures of the software third party on his computer.
17.3. The User shall not :
a. compromise, change or disassemble the software that has been provided to him, except as allowed by law ; or
b. copy or use the software, without the written consent received from the Operator or from id party software suppliers.
17.4. Any material downloaded or obtained from the Site will be used by the User only, and at his own risks.
17.5. The User is solely responsible for any damage caused to his information system as well as for any loss of data resulting from the downloading of the material.
18. Links of the Site
18.1. If the Site contains links to other sites or resources offered by third parties, such links shall be displayed for informational purposes. The Operator shall not be responsible in any manner for the contents of such sites or resources and hereby declines any responsibility for any loss or damage resulting from the use of such sites. The Operator is not responsible for the information that such sites or resources may retain about the User .
18.2. The existence of a link on the Site does not constitute any approval of the use of that link, of the company or of the organisation that managers the site that the link refers to nor of the contents behind the link.
19. Download of contents to the Site
19.1. Some of the games of chance available on the Site allow the User to use his own content (« User Content »). The User remains the owner of his User Content and acknowledges that he is solely responsible therefore. The Operator does not approve any User Content, and therefore formally declines any responsibility related to User Content.
19.2. The User represents and states that the User Content :
a. Is an original work that he has created or for which he has secured the owner's consent ;
b. Does not infringe any intellectual property right nor any confidentiality rights of a third party, wherever he may be ;
c. Contains no information or declaration that is disparaging, offensive, indecent, inappropriate or slanderous ;
d. Contains no virus, Trojan horse, nor malevolent code able to deactivate, affect, damage or disturb the Site or the software, data or material that the Operator is the owner of or that it operates ; and
e. Complies with all applicable laws and regulations including but not limited to, data protection laws and confidentiality laws.
20. Information system breakdowns
20.1. The Operator is not responsible should a bet, for any reason, not be placed (including but not limited to : site disconnection, computer problems or communication service failure or internet connection problems). The balance of the Player Account shall be the one entered in the server of the Operator, at any time.
20.2. The balance displayed on the server when the User connects back to the Site, after disconnecting, will take into account the results of the last bet placed before the disconnection provided it has been properly validated prior to the disconnection and the outcome of the event is known.
21. Non-compliance with use conditions
21.1. The User agrees on request, to compensate the Operator for any loss, expense, damage, claim, responsibilities and costs, including legal costs arising from any failure by the User to comply with the use terms.
22. Liability limitation
22.1. The User agrees that the use of the Site is at his own risks. The Operator shall not be responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with the use of the Site or of the contents it refers to.
22.2. The Operator is not responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with any loss of content or material downloaded or transmitted though the Site.
22.3. The Operator is not responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with a change in, suspension or interruption of, the Site, or in connection with any disorder in the Internet network affecting the operation and/or process of one or more games of chance offered on the Site, any failure of the reception equipment or of communication lines, or any technical, hardware or software failure of any kind, that prevented or limited the User's participation in one of the games of chance offered on the Site (incomplete list).
22.4. The Operator is not responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with any malevolent use of the Site or its contents by any person.
23.1. The Operator reserves the right to initiate proceedings against the User if he takes part in dishonest, fraudulent or illegal activity, in money laundering operations, and to provide such information to the Authorities. The Operator reserves the right not to complete the payment if the User is suspected of taking part in such activity.
23.2. The User agrees to compensate, on request, any cost, charges or losses that the Operator sustains or will sustain (including any direct or indirect loss, losses of profit and bad reputation) directly or indirectly resulting from the User's participation in fraudulent, dishonest or illegal activity.
24.1. For any claim relating to the games or gain payments , the User should get in touch with the « Customer Department ».
24.2. If the User is dissatisfied with the response to his request or complaint, he has the right to go to the CJH, mentioning at least his name, first name and date of birth, either by e-mail sent to firstname.lastname@example.org , or by mail to the following address: 1000 Brussels, Cantersteeen, 47.
25. Refusal of payment and liability compensation
25.1. The Operator reserves the right, without any notice, not to complete the payment and declare invalid bets on an even, should it have evidence of the following :
a. The integrity of the event has been questioned ;
b. the prices have been rigged ;
c. the match has been rigged ;
d. the User was not of the Required Legal Age when the bet was placed ;
e. the laws of the country of the User prohibited access to on line games of chance at the time of the betting ;
g. the Operator could not check the identity or address of the User.
25.2. Should the User owe money to the Operator for any reason, the latter has the right to offset that amount with the amounts available in the Player Account.
28. Transfer of rights
29. Applicable law and jurisdictional clause
29.2. The courts of Brussels have jurisdiction but the Operator reserves the right to summon the User before the courts of the User's country.
· « U.P.A.P. regulations »
· « Poker regulations »
· « Casino game regulations »
· « Game regulations »
· " Data confidentiality and management « policy »
· « Player protection policy »
· « Security policy »
End User License Agreement
THIS WEBSITE IS OPERATING THE GAMBLING SOFTWARE PLATFORM OF, AND OFFERING GAMES FROM, JENELLCORE TRADING LIMITED AND ITS GROUP COMPANIES (THE "VENDOR") UNDER A LICENSE FROM VENDOR. A CONDITION TO YOUR DOWNLOADING OR OTHERWISE USING THAT SOFTWARE AND/OR PLAYING THESE GAMES IS THAT YOU ENTER INTO THE FOLLOWING LEGALLY BINDING SUB-LICENSE AGREEMENT WITH US, WHICH GOVERNS YOUR USE OF SUCH SOFTWARE AND/OR GAMES.
PLEASE READ THIS AGREEMENT CAREFULLY TO MAKE SURE YOU FULLY UNDERSTAND ITS CONTENT. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT AN ATTORNEY OR OTHER LEGAL ADVISOR IN YOUR JURISDICTION.
IMPORTANT: PERSONS LOCATED IN CERTAIN TERRITORIES, CURRENTLY INCLUDING THE UNITED STATES OF AMERICA AND ITS TERRITORIES, ISRAEL AND THE COUNTRIES SPECIFIED AS PROHIBITED, EXCLUDED OR SIMILAR AS PART OF THE TERMS AND CONDITIONS AND/OR LIST ON THE WEBSITE, IN EACH CASE AS SUPPLEMENTED FROM TIME TO TIME (THE "PROHIBITED JURISDICTIONS") ARE NOT PERMITTED TO USE THE SOFTWARE IN ANY WAY OR MANNER IN CONNECTION WITH ANY REAL MONEY PLAY. FOR THE AVOIDANCE OF ANY DOUBT, THIS RESTRICTION ALSO APPLIES TO RESIDENTS AND CITIZENS OF OTHER NATIONS WHILE LOCATED IN A PROHIBITED JURISDICTION. THE FACT THAT THE WEBSITE IS ACCESSIBLE IN A PROHIBITED JURISDICTION, OR THAT THE SOFTWARE ALLOWS THE USE OF THE OFFICIAL LANGUAGE OF A PROHIBITED JURISDICTION, SHALL NOT BE CONSTRUED AS A LICENSE TO USE THE SOFTWARE IN SUCH PROHIBITED JURISDICTION. ANY ATTEMPT TO CIRCUMVENT THIS RESTRICTION, FOR EXAMPLE, BY USING A VPN, PROXY OR SIMILAR SERVICE THAT MASKS OR MANIPULATES THE IDENTIFICATION OF YOUR REAL LOCATION, OR BY OTHERWISE PROVIDING FALSE OR MISLEADING INFORMATION REGARDING YOUR CITIZENSHIP, LOCATION OR PLACE OF RESIDENCE, OR BY MAKING BETS OR WAGERS USING THE SOFTWARE THROUGH A THIRD PARTY OR ON BEHALF OF A THIRD PARTY LOCATED IN A PROHIBITED JURISDICTION IS A BREACH OF THIS AGREEMENT AND MAY CONSTITUTE A CRIMINAL OFFENCE. IF IT BECOMES APPARENT, OR WE HAVE REASONABLE GROUNDS TO SUSPECT, THAT YOU ARE LOCATED IN ANY OF THE PROHIBITED JURISDICTIONS, THIS MAY RESULT IN CLOSING YOUR PLAYER ACCOUNT, WITHOUT AN OBLIGATION TO PROVIDE YOU WITH ADVANCE NOTICE, FREEZING THE FUNDS THEREIN AND PROVIDING THE APPLICABLE DETAILS TO VENDOR AND/OR RELEVANT AUTHORITIES, ALL IN ACCORDANCE WITH APPLICABLE LAWS AND AGREEMENTS, AND YOU SHALL BE LIABLE TO US FOR ANY DAMAGE OR LOSS RESULTING THEREFROM.
BY ACCEPTING THE TERMS AND CONDITIONS (INCLUDING BY CLICKING THE "I AGREE" BUTTON BELOW), YOU AGREE TO THE USE OF ELECTRONIC COMMUNICATIONS IN ORDER TO ENTER INTO CONTRACTS, AND YOU WAIVE ANY RIGHTS OR REQUIREMENTS UNDER APPLICABLE LAWS OR REGULATIONS IN ANY JURISDICTION WHICH REQUIRE AN ORIGINAL (NON-ELECTRONIC) SIGNATURE, TO THE EXTENT PERMITTED UNDER APPLICABLE MANDATORY LAW. YOU ALSO CONFIRM THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCEPT THE TERMS AND CONDITIONS AND DO NOT CONTINUE TO DOWNLOAD, INSTALL OR OTHERWISE USE THE SOFTWARE AND/OR PLAY THE GAMES.
The following words and terms, when used in this agreement, shall have the following meanings, unless the context clearly indicates otherwise:
1.1. "Assistance Programs" means any artificial intelligence including, without limitation, "robots" and/or any other computer generated program used to interact with the Software in aid or in place of the player.
1.2. "IP Rights" means any and all intellectual property rights, of all types or nature whatsoever, including, without limitation, patent, copyright, design rights, trade marks, data base rights, applications for any of the above, moral rights, know-how, trade secrets, domain names, URL, trade names or any other intellectual or industrial property rights (and any licenses in connection with any of the same), whether or not registered or capable of registration, and whether subsisting in any specific country or countries or any other part of the world.
1.3. "Online Casino" means Our internet gaming system on the Website, to the extent that such gaming system is licensed to Us by the Vendor, and related services and gambling activities (including, but not limited to, online casino, online poker and any other games licensed to Us by the Vendor) offered on the Website.
1.4. "Player Account" means a personal account opened by an individual and maintained with Us to enable that person to play games on the Online Casino.
1.5. "Poker Room" means the poker room and/or any other poker gambling activities offered by Us on our Website and/or on Our downloadable version, as listed at www.ladbrokes.be.
1.6. "Software" means the software of the Vendor required to be downloaded, accessed or otherwise utilized by You from the Website for the purpose of participating in the Online Casino, including the related documentation and including any enhancements, modifications, additions, translations or updates to such software.
1.7. "Us", "We", "Our" and similar terms mean N.V. Derby S.A.
1.8. "Website" means www.ladbrokes.be and any related sites on which the Online Casino is operated and are accessible via links or any other access way.
1.9. "You", "Your" and similar terms mean the user of the Software downloaded from the Website.
2. SUBJECT MATTER OF AGREEMENT
The rules of the games are available in the ‘help' section within each game as well as other sections of the Website, including but not limited to, rules describing how to play, tournaments, and any other rules governing particular game, event or tournament. All such rules are incorporated and included under the term and conditions set out herein.
3. LICENCE TO USE THE SOFTWARE; RESTRICTIONS
3.1. We hereby grant to You a limited, personal, non-transferable, non-exclusive, worldwide (except as noted below) license to download, access and otherwise utilize the Software, in order to play games in the Online Casino, in accordance with the following provisions.
3.2. This license applies only to the object code of the Software (i.e., the compiled, assembled, or machine executable version of the Software) and does not grant You any rights whatsoever with respect to the source code of the Software.
3.3. Notwithstanding anything to the contrary herein, if You are located in a Prohibited Jurisdiction then You are not permitted to use the Software in any way or manner in connection with any real-money play. For the avoidance of doubt, this restriction also applies to residents and citizens of other nations while located in a Prohibited Jurisdiction. This licence does not apply to, and does not allow You the use of the Software in or from, any Prohibited Jurisdiction, and the fact that the Website is accessible in a Prohibited Jurisdiction, or that the Software allows the use of the official language of a Prohibited Jurisdiction, shall not be construed as a licence to use the Software in such Prohibited Jurisdiction. Any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of Your real location, or by otherwise providing false or misleading information regarding your location, citizenship, or place of residence, or by making bets or wagers using the Software through a third party or on behalf of a third party located in a Prohibited Jurisdiction, is a breach of this agreement and may constitute a criminal under applicable laws. If it becomes apparent, or We have reasonable grounds to suspect, that You are located in any of the Prohibited Jurisdictions, this may result in closing Your Player Account, without an obligation to provide You with advance notice, freezing the funds therein and providing the applicable details to Vendor and/or relevant authorities, all in accordance with applicable laws and agreements, and You shall be liable to Us for any damage or loss resulting therefrom. IT IS YOUR DUTY TO CONSULT AND CHECK REGULARLY OUR WEBSITE REGARDING THE LIST OF THE PROHIBITED JURISDICTIONS.
3.4. We reserve any and all rights not expressly granted in Section 3.1above. In addition, You are not permitted to, and You agree not to permit or assist others to:
3.4.1. use, copy, modify, create derivative works from or distribute the Software, any part of it, or any copy, adaptation, transcription, or merged portion of it;
3.4.2. decode, reverse engineer, disassemble, decompile or otherwise translate or convert the Software or any part of it;
3.4.3. transfer, loan, lease, assign, rent, or otherwise sublicense the Software;
3.4.4. remove any copyright, proprietary or similar notices from the Software (or any copies of it);
3.4.5. operate the Software or any part of it for the benefit of or on behalf of any third party, including by way of "bulletin board", online service or remote dial-in, application service provider services, internet service provider services, timesharing arrangements, outsourcing services or bureau services;
3.4.6. copy or translate any user documentation provided online or in electronic format;
3.4.7. enter, access or attempt to enter or access or otherwise bypass Our security system or interfere in any way (including but not limited to, robots and similar devices) with the Poker Room or the Website or attempt to make any changes to the Software and/or any features or components thereof; or
3.4.8. use any Assistance Programs in connection with the Software and/or the Online Casino.
3.5. You are prohibited from any interaction within the Online Casino that is not the direct result of You personally utilizing the Software for the purpose for which it was intended.
3.6. You acknowledge and agree that we may take steps to detect and prevent the use of prohibited Assistance Programs. These steps may include, but are not limited to, examination of software programs running concurrently with the Software on Your device. You agree that You will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps. Any attempt to restrict Us in this matter will entitle Us to immediately suspend the Software to You and You shall immediately forfeit any winnings.
3.7. You acknowledge and agree that all IP Rights, title and interest in and to the Software, including in and to any modification, enhancement, adaptation, translation or other change of or addition to the Software, belong exclusively to the Vendor, even if developed based on ideas, suggestions or proposals by You or any other third party. You irrevocably assign to the Vendor all right, title, and interest You may have or may acquire in and to all such rights, including, without limitation, patent, copyright, trademark, trade secret or know how, and You agree to sign and deliver to the Vendor such documents as Vendor considers desirable to evidence or effect the assignment of all of the aforesaid rights to the Vendor. You agree not to, directly or indirectly, attempt to invalidate for any reason whatsoever, or assert, or assist the assertion by others, that the rights, title or interest in the Software belong to any third party other than the Vendor, or that they infringe the IP Rights of others.
4. YOUR DUTY TO EXAMINE LEGALITY OF USE
You confirm that You are older than 21 years, and in any event of legal age as determined by the laws of the country where you are located. You also confirm that You are aware of the legal issues relating to the operation of online gambling sites, and that You understand that We and the Vendor are not warranting in any way or manner that the use of the Software for the purposes of gambling, as such term is commonly understood in the industry, is legal in any jurisdiction.
Given the changes in the legal requirements in the various jurisdictions, You undertake to examine the legality of Your participation on the Online Casino and use of the Software in each jurisdiction that is applicable to You and to do the same only in compliance with all applicable laws and orders of any competent authority.
5. DISCLAIMER OF WARRANTIES
THE SOFTWARE IS MADE AVAILABLE TO YOU HEREUNDER ON AN "AS IS" BASIS, WITHOUT ANY UNDERTAKINGS, WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE.
WE AND THE VENDOR, AND ALL OF THEIR AFFILIATES AND RELATED PARTIES, HEREBY EXCLUDE AND DISCLAIM ANY AND ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE), AND, WITHOUT LIMITING THE GENERALITY OF THE AFORESAID, WE DO NOT WARRANT, AMONG OTHER THINGS, THAT (A) THE SOFTWARE WILL BE NON-INFRINGING, OR THAT (B) THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE IS VIRUS-FREE; OR THAT (C) THE SOFTWARE IS OF SATISFACTORY QUALITY OR FIT FOR ANY PARTICULAR PURPOSE; OR THAT (D) USE BY YOU OF THE SOFTWARE WITH ANY OTHER SOFTWARE, or with inappropriate hardware, WILL NOT CAUSE ANY DISTURBANCE TO THE SOFTWARE OR TO SUCH OTHER SOFTWARE.
IN THE EVENT OF COMMUNICATIONS OR SYSTEM ERRORS OCCURING IN CONNECTION WITH THE SOFTWARE, NEITHER WE NOR THE VENDOR NOR THEIR AFFILIATES AND RELATED PARTIES WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING OR RESULTING FROM SUCH ERRORS.
NEITHER WE NOR OUR AFFILIATES AND RELATED PARTIES WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR PAYMENTS MADE TO YOU AS A RESULT OF A DEFECT OR ERROR IN THE SOFTWARE, OR IN CONNECTION WITH ANY CLAIM OR DEMAND MADE BY THE VENDOR OR ANY THIRD PARTY FOR THE RETURN OF SUCH PAYMENTS OR OTHERWISE IN CONNECTION WITH SUCH PAYMENTS.
You hereby acknowledge that it is not in Our control how the Software is used by You. You load and use the Software at Your own risk and in no event shall We be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from Our negligence).
The Software includes non-public and confidential information, which is secret and valuable to Us or the Vendor. You agree, as long as You use the Software and thereafter, to (a) keep all such confidential information strictly confidential; (b) not to disclose such confidential information to a third party, and not to use such confidential information for any purpose other than participating in the Online Casino. You further agree to take all reasonable steps at all times to protect and keep confidential such confidential information.
7. YOUR WARRANTIES AND REPRESENTATIONS
You warrant and represent to Us that:
7.1. You are not a resident of any of the Prohibited Jurisdictions;
7.2. You are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Poker Room;
7.3. You have examined the legality of Your participation on the Online Casino and use of the Software in each jurisdiction that is applicable to You, and have found the same to be legal in such jurisdictions under all applicable laws and orders of any competent authority; and
7.4. You are eighteen years of age or over.
8. CHANGES TO THIS AGREEMENT
8.1. We may make changes to this Agreement at any time, at our sole discretion. Such changes will take effect from the date specified by us on the Website, whether or not we have notified You specifically of such changes. It is important, therefore, that You log in to the Website from time to time to check to see whether there is a notification of change.
8.2. You agree to be solely responsible for becoming informed of such changes. If You continue to use the Website or the Online Casino after the effective date of certain changes (regardless of the way we have notified such changes), You agree to be bound by those changes whether or not You have had actual notice of, or have read, the relevant changes. If You do not agree to be bound by relevant changes, You should not continue to use the Website or the Online Casino any further.
9. TERM AND TERMINATION
9.1. This Agreement is effective, and binding upon You, from the moment of Your acceptance by clicking on the "I agree" button, and shall remain in force unless terminated in accordance with the provisions hereof.
9.2. You may terminate this Agreement with immediate effect at any time, subject to the terms of Section 9.4. Termination by You shall be effected by sending us written notice of the termination of Your participation on the Website and the Online Casino and closure of Your account with Us.
9.3. We may terminate this Agreement with immediate effect at any time, by written notice to You.
9.4. Upon any termination of this Agreement, whether by Us or by You, You agree and acknowledge that (i) Your rights to use the Software shall immediately terminate, and (ii) You will cease any and all use of the Software, and (iii) You will remove the Software from Your computer, hard drives, networks and other storage material.
10. NO CLAIMS AGAINST VENDOR; LIMITATION OF LIABILITY
10.1. You understand and agree that We will be solely responsible to You under this Agreement, and while Your commitments under this Agreement are also for the benefit of the Vendor, its affiliates and related parties (and can therefore be enforced by them too), Vendor, its affiliates and related parties are not parties to this Agreement and will not be liable for any damages of any kind whatsoever caused to You or any third party, regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise.
10.2. You are free to choose whether to download and use the Software. If You do so, You acknowledge that You do it with the full understanding of this Agreement, including the provisions of this Section 10, and at Your own risk. IN NO EVENT SHALL WE (and for the avoidance of doubt, also Vendor) OR ANY OF THEIR AFFILIATES AND RELATED PARTIES, IN AGGREGATE:
10.2.1. BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL DAMAGE OR LOSS OF ANY KIND WHATSOEVER; OR LOSS OF BUSINESS, PROFITS, REVENUE, CONTRACTS OR ANTICIPATED SAVINGS; OR LOSS OR DAMAGE ARISING FROM LOSS, DAMAGE OR CORRUPTION OF ANY DATA; or
10.2.2. BE LIABLE TO YOU WITH RESPECT TO ANY AND ALL CLAIMS AT ANY AND ALL TIMES ARISING FROM OR RELATING TO THIS AGREEMENT, HOWSOEVER ARISING UNDER CONTRACT OR ANY THEORY OF LAW, FOR DAMAGES EXCEEDING THE LOWER OF (A) THE AMOUNT DEPOSITED BY YOU RELEVANT TO WHICH THE LIABILITY IN QUESTION HAS ARISEN, OR (B) EUROS 1,000 (ONE THOUSAND EUROS).
11. SHARED POKER ROOM NETWORK
11.1. We may participate in a shared poker room network which enables You to play poker together with other players from other poker room websites all joining the same game or the table or the tournament through a shared poker room platform managed by a third party provider of poker network services.
11.2. You therefore agree that once You join a shared poker room you will accept and comply with the rules and the terms and conditions that apply on the shared poker room including in respect of any of its games, tables or tournaments.
11.3. You acknowledge and agree that We and/or the operator of the shared poker network, each at its own discretion, reserve the right to terminate Your game or block Your account as well as deny You from accessing the shared poker network, either from the Website or from any other websites thereafter, in the event that You violate any of the game rules or any of the terms and conditions set out hereunder.
11.4. You further acknowledge and accept that We and/or the operator of the shared poker network, reserve the right, each at its own discretion, to collect, process and record in both our databases any information in connection with Your game patterns, personal data, depositing of funds and any other related information and inquiries that will help prevent any fraud, collusion or alike improper behavior.
12. COLLUSION PREVENTION
Collusion means a situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at a poker table. Any player who attempts to or colludes with any other player while using the Poker Room may be prohibited from ever using the Poker Room or the Website or the Software or any of our other related services and their player account may be terminated effective immediately. We will do our best to investigate complaints received against players suspected of collusion. If We suspect of a collusive behavior during a game, We may, in our sole discretion, terminate the suspected players' access to the Poker Room and/or block their accounts. We will not be liable under any circumstances whatsoever for any loss You or any other player may accrue as a result of the collusive or otherwise unlawful activity and we will not be further obliged to take any other actions in any event of suspected of collusion, fraudulent or fraud.
13. YOUR PERSONAL INFORMATION
14. YOUR RESPONSIBILITIES
You shall not transfer in any way whatsoever Your rights under this Agreement without Our prior written consent.
15. RESERVATION OF RIGHTS
15.1. We reserve, at our sole discretion, the right to change, suspend, remove, modify or add any game or tournament on the Online Casino.
15.3. We may at any time without prior notice to You terminate Your use of the Online Casino and block Your Player Account if it considers that You are in breach of any of the terms and provisions of this Agreement or that You are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse You for any of the funds in Your Player Account.
16. GENERAL PROVISIONS
16.1. Governing Law. The construction, validity and performance of this Agreement will be governed by the laws of Belgium.
16.2. Competent Courts. Any legal proceedings arising out of or relating to this Agreement will be subject to the jurisdiction of the courts of Belgium. However, this shall not prevent Us from bringing any action in the court of any other jurisdiction for injunctive or similar relief.
16.3. Severability. The illegality, invalidity or enforceability of any part of this Agreement will not affect the legality, validity or enforceability of the remainder.
16.4. Language. The English language version of this Agreement will prevail over any other language version issued by us.
16.5. Assignment. You are not allowed to assign this Agreement or any rights or obligation hereunder to any other party. We are entitled to assign, transfer, charge or otherwise deal in Our rights under this Agreement as We see fit.
16.6. Priority. This Agreement shall prevail in the event of any conflict between the terms and conditions herein and any other agreement or document referred to herein or used in connection with the Software.
16.7. Notices. You agree to receive communications from Us in an electronic form. Electronic communications may be posted on the pages within the Website or the messages/help files of Your client application, or delivered to Your e-mail address. All communications in either electronic or paper format will be considered to be in "writing" and to have been received no later than five Business Days after posting or dissemination, whether or not You have received or retrieved such communication. We reserve the right, but assume no obligation, to provide communications in paper format. Any notices required to be given in writing to us or any questions concerning this Agreement should be addressed to email@example.com.