FAQs

 

HOW DO I START PLAYING AT LADBROKES CASINO?

To Register: Just click the ‘Join' button located at the top of any page on Ladbrokes Casino, or click here to fill in the Ladbrokes Casino registration form.

To Make a Deposit: After you have registered with Ladbrokes Casino you can log in and fund your account by simply clicking on the ‘Banking' button at the top of any page.  You will then be asked to register your debit card or choose a payment method.  Once you fund your Ladbrokes Casino account, be sure to visit our Bonus Store to choose your custom-tailored bonus.

To Start Playing: To start playing, simply choose your favourite game and click ‘Play Now'.  You can also browse our games by category on the Ladbrokes Casino homepage.

For more information on how to get started, please click here.

 

DO HAVE HAVE TO CREARE ANOTHER ACCOUNT FOR SPORTS AND POKER?

You can use your account for all pages on our Ladbrokes.be sites. Please note, however, that Ladbrokes Casino bonuses can ONLY be used for gameplay on Ladbrokes Casino, and may be forfeited if you attempt to withdraw of your Ladbrokes wallet before meeting the wagering requirements.

 

I FORGOT MY CUSTOMER ID/PASSWORD.  HOW DO I GET A NEW ONE?

If you have forgotten your Customer ID or Password, you can retrieve them quickly and easily by clicking here.

 

CAN ANYONE PLAY ONLINE AT LADBROKES CASINO?

You must respect all terms and conditions regarding Ladbrokes Casino.

 

HOW DO I MAKE A DEPOSIT TO MY LADBROKES CASINO ACCOUNT?

For New Players:

If you are newly registered Ladbrokes Casino player, you can make a deposit by following the simple steps below.  If you have not yet created a Ladbrokes Casino account, you can do so by clicking here.

To make a deposit:

  1. Log in to your account and click the ‘Banking' button, located next to your username at the top of all Ladbrokes Casino webpages;
  2. Select your preferred payment method and then enter the amount you would like to deposit;
  3. Click the ‘DEPOSIT' button to complete your transaction.

Your account will then be credited with the funds which you can immediately use to play any of our Ladbrokes Casino games.

 

IS IT SAFE TO USE MY DEBIT CARD AT LADBROKES CASINO?

Ladbrokes Casino uses several security measures to protect your information from access by unauthorized persons and to prevent unlawful processing, accidental loss, destruction and damage. Protection of your Information, including your registration details and any debit card information, is a priority for us. Data on our secure pages is encrypted using Secure Sockets Layer (SSL) 128 bit key encryption.  Our security certificate is issued by Thawte.

 

HOW CAN I WITHDRAW MY WINNINGS? 

To withdraw money from your account, log in to your Ladbrokes Casino Account, then click on BALANCE (Banking icon) - located at the top of any Ladbrokes Casino web page - select DEPOSIT, and then click on the WITHDRAW tab.  

 
To complete your withdrawal request, choose the method that serves you best and enter the required information.
 

CAN I WITHDRAW MY BONUS BALANCE?

As a general rule the bonus balance, unlike the real balance, carries wagering requirements that must be fulfilled. The wagering requirements for bonuses are detailed in every promotional offer.

 
Once the requirements are fulfilled, all winnings accrued from this bonus will be moved automatically into your real balance and will become available to withdraw.
 

IS IT POSSIBLE TO VIEW MY TRANSACTION HISTORY?

To view your history and progress, please log in to Ladbrokes Casino and select ‘My Account' from the drop down menu next to your username, located on the top right corner of every Ladbrokes Casino webpage.  Then click on the ‘Transaction History' tab to view your transaction history.

 

DO ALL BONUSES HAVE WAGERING REQUIREMENTS?

We make the wagering requirements very clear for every Ladbrokes Casino promotion.  Most bonuses carry such requirements, though some promotions such as cash back offers, free spins and cash prizes do not.

Please refer to the specific ‘Terms of Use' for every promotional material you receive.

 

CAN I CHANGE MY MIND AFTER I'VE PLACED A BET?

If you have placed a bet on our table games (for example, Roulette, Baccarat and Craps), you can remove your bet by double clicking on your betting spot.  Your bet will be returned to you as long as the game has not started.

If you wish to remove unspent coins when playing Video Poker or one of our Slot games, just click on the ‘Cash-out' button to have the funds returned to your account.

 

HOW DO I KNOW THE GAMES ARE FAIR?    

At Ladbrokes Casino we stake our reputation on word-of-mouth which comes from our players, and this is something we would never jeopardise.  That's why we guarantee fair play at all times through the use of certified and audited Random Number Generators (RNG), which means our games involve no human interference whatsoever.

To read our complete Fair Gaming policy, please click here.

 

WHAT HAPPENS IF I GET DISCONNECTED WHEN PLAYING LADBROKES CASINO GAMES?

One of two things will happen if you become disconnected while playing games at Ladbrokes Casino:

  1. If you have not completed your hand when the disconnection occurs, your game will continue from where you left off once you reconnect.
  2. If you have completed your hand and the bank is playing its hand at the time of disconnection, the game will continue and the outcome will be seen when you reconnect.

The Ladbrokes Casino system is set up to react instantaneously with the games played.  In other words, the final result of your game is known by the computer the moment you click the 'Play' button. The seconds or minutes that the games take to be completed are purely cosmetic for the enjoyment of the user.

 

I NEED FURTHER ASSISTANCE, WHERE SHOULD I GO?

You can contact our friendly Customer Service Team by email, phone or live chat.  To get in touch with us, simply follow this link to get all the info you need.